Help Center

A: Yes, you can use any Sim Card from any network (except three) in the Smart 360 HUB contract or pay as you go will work fine.

A: Yes, all of our sensors are compatible with the Smart 360 HUB, you can pair as many as you like.

A: Yes, the Smart 360 HUB has an 800 mAh Lithium battery built in that will last up to 24 hours on standby.

A: Yes, you can have up to 3 numbers assigned to the Smart 360 HUB, your chosen numbers can be a mobile or landline.

A: The response time of the Smart 360 HUB is 8 seconds.

A: There are three options to power the Smart 360 HUB, in-car cigarette lighter/ 12/24 Volt hardwire positive to negative or our mobile power pack. All options apart from the external battery pack (Available to buy Separately) come as part of one of the starter packs.

A: Yes, the Smart 360 HUB is very flexible and takes a matter of minutes to install in a different Vehicle or environment.

Please be sure to update your APP settings to the following :

Alarm Phone Number : This is the sim card number in the Smart 360 Hub

ARM Message : 1234A1

DISARM Message : 1234A2

STATUS Message : 1234W1

Please note to also save the Sim card number that is in the Smart 360 hub to your phone under contacts as "My Van" or anything you would like.

A: Yes you can do this by simply sending the following text message to the simcard number in the Smart 360 HUB. 

1234CM1  (This will switch the siren on) 

1234CM2  (This will switch the siren off ) 

Installation:

Although you can install the Smart 360 Theft Alert System yourself we always recommend using a professional vehicle electronics engineer for a hard-wired installation.

Please NOTE: We recommend you setup your system overnight in your Home/Office, workshop etc. using the supplied AC power wall adapter to fully charge the internal battery and check that everything works as it should, also this is a good opportunity to familiarise yourself with the system before installation.

Power Notification and P.I.R Batteries:

Smart 360 HUB power supply

If the power to the Smart 360 HUB has been cut you will receive a notification SMS.

This means the built-in battery is no longer trickle charging the Smart 360 HUB and the main power supply to the system has either been lost or deliberately cut.

P.I.R. Batteries

Always use brand new good quality batteries in the P.I.R. sensors, old low-quality batteries can cause an inconstant wireless signal between the wireless P.I.R. and the Smart HUB resulting in false alarms, unstable operation etc.

False Alarms If you are receiving false alarms follow the solutions below.

This will stop the panic button from sending any false alarms, also please note: not to place the PIR sensors in direct sunlight. And that the panic button is not being pushed against anything where the Smart 360 HUB is being installed.

Solution 1. Are you powering the Smart 360 HUB by hardwire direct to the vehicles battery or via the radio/lights etc?

The Smart 360 System needs a consistent power source so the installation is very important.

A good way to test this is to setup the Smart 360 System in your house/office or workshop overnight using the AC power adapter supplied with the system. If the false alarms do not persist then the problem lies in the installation and is due to irregular power/currant caused by insufficient vehicle battery power or vehicle cabling suppling the Smart 360 HUB systems power.

Solution 2. Do you have any other wireless electronics (WI-FI hotspot, communication radios or assisted GPS etc.) installed in the vehicle?

If you have other wireless electronics installed in your vehicle we recommend that you place the P.I.R. sensors and Smart HUB at least a couple of feet away from the source of the wireless signals as this could interfere with the wireless radio band between the P.I.R. Sensor and the Smart 360 HUB resulting in a false alarm trigger.


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Solution 3. Delete the remote-control key fobs and add the remote-control key fobs again.

How to delete the key fobs >  On the Smart 360 Hub , there is a learning button. This is the black button closest to the sim card tray” Press and hold this for 15s, untill you see the top green light go off this will delete all the remote-control key fobs.

Please wait 60 seconds Now re- add >>

How to add the Key fobs >  press the learning button ONCE (DO NOT press and hold down) on the Smart 360 Hub this is the “black button closest to the sim card tray” you will now see a green light at the top of the Hub

Now Quickly press and hold down the Padlock “Disarm” button repeatedly untill you hear a beep or pairing successful this will now be paired with the Smart Hub again.(repeat this process until you hear the beep) and the remotes are responding

This will resolve the panic button from sending any false alarms, Also please note not to place the PIR sensors in direct sunlight.